I love helping clients find the right computer, phone, or tablet to fit their individual needs. Many times salespersons do not listen to their customer when they enter a store looking for their new computer, phone, or tablet. The salesperson pushes their own agenda, based on their own bias, or what the store recommends verses what is the best fit for the customer. Many times the salesperson in not experienced enough to know that many of the items they say claim sell the best are actually found at the local repair shop within the first year with major issues. They also don’t take into consideration that they were raised on technology and my clients were not making learning new stuff a bit of a challenge. Everyone learns differently and some computers and phones are easier for seniors to learn than others. I prefer to ask questions and learn what exactly my customer wants to use their new item to accomplish. Do they want to email. Will they be typing a great deal or very little. Do they prefer a full keyboard. Will they sit at a desk or on the couch. Will they want to travel with their technology. Do they prefer just to roam the internet or listen to music. Are they familiar with an iPhone or Android. How does my client think, logical? creative? There are so very many variables that will dictate whether or not my client will be happiest with a personal computer or a tablet.
Once I recommend a computer, tablet, phone, and even good quality printers, I am happy to go to my client’s home and set everything up for them and simplify the interface so they are not overwhelmed. Technology today comes with so many options and buttons and icons that can be very confusing to a first time user. Because of this, I ask questions and personalize their computer, tablet, or phone to fit exactly to their needs. If they only use email, internet, and banking then I place three icons on their desktop to these three locations. Later as they advance and want to do more, I can help them add new icons while keeping all the clutter off of their screens. I absolutely love giving this type of help and guidance, empowering users to be able to utilize and enjoy their computers, phones, or tablets.
Computer Purchase & Setup
