by Teresa Bryant | Mar 13, 2019 | Laptops & Personal Computers
I have some customers that simply enjoy the peace of mind knowing that I can log into their computer and perform weekly scans, maintenance, and updates. Even though there are many programs that claim to do this for the customer, the truth is, many of these types of software can cause problems with the registry and drivers on a computer, as well as place ad-ware or tracking on the computer that the client is completely unaware of. It takes experience to know which software is legitimate and if that software is designed to NOT create bigger problems on their personal computer. Also, the companies will try to sell their biggest and most expensive software that has extra options that an individual will never use, so it only serves to overburden their computer and slow them down to a crawl with NO added benefit while, of course, digging into the unwitting customer. For my customers that need remote service from a neighbor they can trust, I have the ability to log into their computer and perform maintenance, or answer their questions. Some of my clients prefer the remote style of working with me and they know that they aren’t trusting a stranger halfway around the world to login and potentially take over their...
by Teresa Bryant | Mar 13, 2019 | Laptops & Personal Computers
Today’s world is changing and so are the companies that use to make good quality printers. Many times store associates will sell you the most sold printer instead of the best quality printer. Many of these employees have no idea how many of their top selling printers are actually being returned to the store, the manufacturer, or just being thrown away because they don’t last very long or they stop printing just out of warranty. I am seeing certain brands of printers arrive bad right out of the box. I love recommending good quality printers so my clients don’t have the hassle of store returns or long phone calls to manufacturers of bad printers. Also, many employees never bother to ask how the customer will be using the printer, what the connections are, what they will be printing, or how long they would like to keep and use the printer. Do they want a scanner, fax, or copier. Will they be printing photographs. What type of computer, tablet or phone will you be connecting it to. Do you have wireless. These are all important questions because there is nothing worse than lugging that heavy printer home, getting it all set up, only to find that it won’t work on your current old desktop machine but will only work with your wireless tablet. I have even sent customers to the store to get their printer and the salesperson tried to talk them into the cheaper printer which would have saved them only $20 to get home and find that it would NOT work on their personal computer. I’ve had customers...
by Teresa Bryant | Mar 13, 2019 | Laptops & Personal Computers
I love helping clients find the right computer, phone, or tablet to fit their individual needs. Many times salespersons do not listen to their customer when they enter a store looking for their new computer, phone, or tablet. The salesperson pushes their own agenda, based on their own bias, or what the store recommends verses what is the best fit for the customer. Many times the salesperson in not experienced enough to know that many of the items they say claim sell the best are actually found at the local repair shop within the first year with major issues. They also don’t take into consideration that they were raised on technology and my clients were not making learning new stuff a bit of a challenge. Everyone learns differently and some computers and phones are easier for seniors to learn than others. I prefer to ask questions and learn what exactly my customer wants to use their new item to accomplish. Do they want to email. Will they be typing a great deal or very little. Do they prefer a full keyboard. Will they sit at a desk or on the couch. Will they want to travel with their technology. Do they prefer just to roam the internet or listen to music. Are they familiar with an iPhone or Android. How does my client think, logical? creative? There are so very many variables that will dictate whether or not my client will be happiest with a personal computer or a tablet. Once I recommend a computer, tablet, phone, and even good quality printers, I am happy to go to my...
